Terms & Conditions

1. Introduction

Welcome to SajagNepal ("we", "our", "us"). By accessing or using our website or mobile application ("Platform"), you agree to comply with and be bound by these Terms and Conditions. These Terms are governed by the Electronic Transactions Act, 2063 (2006), the Consumer Protection Act, 2075 (2018), and other applicable laws of Nepal. If you do not agree to these Terms, please discontinue use of our Platform.

2. Purpose of the Platform

SajagNepal provides a civic engagement platform that allows users to:

• Capture and submit photos, descriptions, and locations of public issues (e.g., road damage, garbage, streetlights, etc.).
• Send reports to relevant authorities for resolution.

The platform is intended solely for public benefit and community improvement purposes.

3. User Responsibilities

By using our Platform, you agree to:

• Provide accurate and truthful information.
• Respect privacy and avoid uploading identifiable photos without consent.
• Not post offensive, defamatory, or illegal content.
• Not use the platform for political or commercial promotion.
• Not attempt to hack, disrupt, or damage the platform.

You are solely responsible for the content you submit.

4. Content Ownership and Use

• You retain ownership of your submitted content (photos, descriptions, etc.).
• By submitting, you grant SajagNepal a non-exclusive, royalty-free license to use, display, and share your content with relevant government bodies for public interest.
• We may display anonymized or summarized report data on maps or dashboards for transparency.

5. Data Privacy

Your personal data is handled according to our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in that policy.

6. Limitation of Liability

• We strive to maintain the platform's accuracy and reliability but do not guarantee report resolution.
• We are not liable for any direct, indirect, or consequential damages resulting from the use of the platform.
• We are not responsible for delays or actions taken by government authorities.

7. Suspension or Termination

We reserve the right to:

• Suspend or terminate accounts for violations of these Terms.
• Remove or modify inappropriate or unlawful content.
• Modify, suspend, or discontinue services at any time without notice.

8. Intellectual Property

All website design, logos, text, graphics, and software are the property of SajagNepal unless otherwise noted. You may not reproduce, distribute, or modify any part of the Platform without written consent.

9. External Links

Our website may include links to third-party sites. We are not responsible for their content, policies, or practices. You access them at your own risk.

10. Changes to These Terms

We may revise these Terms periodically. Updated versions will be posted on this page with a new Effective Date.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of Nepal. Any dispute shall be subject to the jurisdiction of the courts of Kathmandu, Nepal.

12. Contact Information

For questions or concerns regarding these Terms, contact us at: